Privacy Policy
Privacy Policy for myCPC.Online
Effective Date: 9 October 2025
1. Introduction
Welcome to myCPC.Online. This privacy policy explains how we collect, use, share, and protect your personal data.
myCPC.Online is a trading name of PSV Compliance and Training Limited. Our registered office is at 44 Bath Hill, Keynsham, Bristol, BS31 1HG.
This policy applies to data collected through our website, during in-person training, via email, telephone, and any other means by which you may interact with us for the provision of Driver CPC (Certificate of Professional Competence) training and related services.
We are committed to protecting your privacy and processing your personal data fairly and lawfully in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes first name, last name, title, and date of birth.
Contact Data: Includes billing address, home address, email address, and telephone numbers.
Professional Data: Includes your driving licence number, operator licence details (if applicable), and course history. This is essential for us to register your completed training hours with the relevant authorities.
Financial Data: Includes bank account and payment card details for processing course fees. Please note, we do not store full payment card details; these are processed securely by our third-party payment gateways.
Transaction Data: Includes details about payments to and from you and other details of courses you have purchased from us.
Technical Data: For online services, this includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purpose / Activity
Type of Data
Lawful Basis for Processing
To register you as a new customer and book you onto a course.
Identity, Contact, Professional, Financial
Performance of a contract with you.
To deliver the CPC training course (in-person or online) and manage our relationship with you.
Identity, Contact, Professional
Performance of a contract with you.
To process and upload your completed training hours to the DVSA/JAUPT database.
Identity, Professional
Legal obligation.
To manage payments, fees, and charges.
Identity, Contact, Financial, Transaction
Performance of a contract with you.
To manage our business, including record-keeping, auditing, and improving our services.
All categories
Legitimate interest (for running our business).
To send you marketing communications about our products and services.
Identity, Contact, Marketing and Communications
Legitimate interest (to develop our products/services and grow our business) or your explicit Consent.
4. Data Sharing and Third Parties
We may have to share your personal data with trusted third parties for the purposes set out in the table above.
Regulatory Bodies: We are legally required to share your Identity and Professional Data (including your driving licence number and completed hours) with the Driver and Vehicle Standards Agency (DVSA) and the Joint Approvals Unit for Periodic Training (JAUPT) to officially record your CPC training.
Service Providers: We may share data with third-party service providers who provide IT, system administration, payment processing, and course management services.
Parent Company: We may share your Identity and Contact data with our parent company, PSV Compliance and Training Limited, for marketing purposes related to transport compliance and training services which may be of interest to you.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees and third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. Training records may be kept for longer as required by transport regulations.
7. Your Legal Rights
Under data protection law, you have rights including:
Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent at any time.
If you wish to exercise any of the rights set out above, please contact us.
8. Marketing
You will receive marketing communications from us or our parent company, PSV Compliance and Training Limited, if you have requested information from us or purchased services and have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the "unsubscribe" links on any marketing message sent to you or by contacting us directly.
9. How to Contact Us you have any questions about this privacy policy or our privacy practices, or if you wish to make a request to exercise your legal rights, please contact us at:
Email: info@psv-ct.co.uk
Postal Address:
Data Protection Officer
PSV Compliance and Training Limited
44 Bath Hill
Keynsham, Bristol
BS31 1HG
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
10. Changes to this Privacy Policy
We keep our privacy policy under regular review. This version was last updated on the date shown at the top of this policy. We may update this policy from time to time by publishing a new version on our website.